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Frequently asked

Questions, answered.

How long does an order take?

Placeholder answer about printing to order and the working days involved before dispatch.

What paper do you print on?

Placeholder answer about the stock, the weight, and why it was chosen.

Are prints signed or numbered?

Every print is signed by hand before it ships. Photos offered as a limited edition are also numbered against their stated edition size — you'll see "Edition of N" on that photo's page. Everything else is an open edition, so the signature is the only mark you'll find on those.

How are prints packaged?

Placeholder answer about rigid packaging, interleaving tissue, and how larger sizes travel.

Do you ship internationally?

Placeholder answer about destinations served and who covers duties.

What is your returns policy?

Because every print is made to order for you, we can't offer a no-questions-asked full refund. Let us know within two weeks of delivery if you'd like to return a piece, and we'll refund the price of the print — less return shipping and a 25% restocking fee — once it's back with us in resalable condition. Requests made after two weeks are issued as store credit toward a future order instead of a refund.

What if my print arrives damaged?

Contact us within 14 days of delivery through the contact page, and hold onto the original packaging in case we need it. We'll get a replacement produced and on its way to you at no charge.

Can I commission a specific image or size?

Placeholder answer about commissions and custom sizes, pointing at the contact form.

How should I care for a print?

Placeholder answer about light, humidity, handling, and framing behind glass.